Shipping & Returns
Effective Date: 04/27/2025
At TopTier RC, we take pride in delivering your products safely and promptly.
1. Processing Time
Orders are typically processed within 2-5 business days after payment is received. Custom items may require additional processing time.
2. Shipping Rates
Shipping rates are calculated at checkout based on weight, destination, and selected shipping method.
3. Delivery Estimates
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Domestic Shipping (U.S.): 3–7 business days
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International Shipping: Varies by location (please allow 7–21 business days)
Delivery times are estimates and are not guaranteed.
4. Tracking Information
You will receive a tracking number via email once your order ships. Tracking updates may take 24-48 hours to appear.
5. Lost or Damaged Packages
TopTier RC is not responsible for lost or damaged packages once they are with the carrier. However, if you experience issues, please contact us — we will do our best to assist you.
Return & Refund Policy
Effective Date: 04/25/2025
We want you to love your TopTier RC products. Please review our return policy carefully.
1. Eligibility for Returns
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Non-Custom Items: May be eligible for return within 14 days of delivery if unused and in original condition.
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Custom or Made-to-Order Items: All sales are final. No returns or exchanges unless defective.
2. Return Process
To request a return, email us at toptierrc@gmail.com with your order number and reason for return.
If approved, you will be responsible for return shipping costs unless the product was defective.
3. Refunds
Refunds are issued to the original payment method once we receive and inspect the returned item.
Please allow 5-7 business days for the refund to appear on your statement.
4. Exchanges
We do not offer direct exchanges. If you need a different item, please place a new order.
5. Non-Returnable Items
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Custom 3D Printed Parts
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Items marked as "Final Sale"
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Used, damaged, or altered items
TopTier RC
Email: toptierrc@gmail.com
Website: www.TopTierRC.com